Frequently Asked Questions
Services & Providers
Yes, we make referrals to specialists at the recommendation of your provider. Where you will be sent will depend on your insurance company’s network. If you are a sliding fee patient, we will make every effort to refer you to a doctor who offers services on a sliding scale.
If you are insured, you will be asked to pay whatever your insurance requires as a co-pay or deductible. However, if you qualify based on family size and income, a portion of that co-pay or deductible may be reduced.
If you are uninsured and you are concerned that you cannot pay for health care, please apply for the sliding fee.
To apply for the sliding fee, you will need to bring income verification on your first visit. When you make your first appointment, the Patient Services Representative can give you an estimate on the cost of your first visit. You may require additional services that are NOT included in this estimate, so the actual cost may be higher than what you were quoted.
If the cost of the visit is higher than what the PSR quoted, CVHS will bill you for the remaining portion. After your first visit, the PSR will be able to give you a closer estimate for your future visits. Patients should be prepared to pay for their care at the time of their visit, or make arrangements with the office manager for a payment plan.
Yes, all of our sites are handicap accessible.
At some of our sites, we have interpreters available; however, if you need an interpreter, arrangements must be made prior to your appointment. You MUST notify the PSR if you are unable to make your appointment because we need to give notice to the interpreter that he/she will not be needed. If you do not cancel ahead of time but don’t show up, the interpreter still has to be paid.
Yes, we do offer evening hours at least one day a week at all sites. Some sites also offer Saturday hours. Please refer to the site page under the Locations tab for your site’s operating hours.
Each site has a slightly different policy on walk-ins based on the size of the practice and availability of providers to see unscheduled patients. We recommend that you call and discuss your particular situation with the PSR.